WELCOME TO THE MEDITERRANEAN PRESTIGE PRIVACY POLICY


When you share your personal, or business, information with Mediterranean Prestige, you trust us with
your information. We are committed to protecting and respecting your privacy and take this trust
very seriously.
 
The purpose of this Privacy Policy is to explain how we collect, use, disclose and safeguard your
information, through you accessing our website, making a travel enquiry with us, or a travel booking.
It is also intended to advise you of the choices you have regarding our use of your information and
how you can correct that information.
Using or accessing our website, giving your explicit consent either in writing or verbally, or by
agreeing to our booking conditions indicates your acceptance of this Privacy Policy and of any
changes to it.


We may change this Privacy Policy at any time, and for any reason. We will alert you about any
changes by updating the “Revised” date of this Privacy Policy. Any changes or modifications will be
effective immediately upon posting the updated Privacy Policy on our website, and you waive the
right to receive specific notice of each such change or modification. You are encouraged to
periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been
made aware of, will be subject to, and will be deemed to have accepted the changes in any revised
Privacy Policy by your continued use of our website after the date such revised Privacy Policy is
posted.
 
WHO WE ARE
 
We are Mediterranean Prestige. Our registered office is: 4, West Mount, Orrell, Wigan WN5 8LX and we are registered as a sole trader and therefore have no company number.
 
WHAT INFORMATION DO WE COLLECT FROM YOU?


We may collect information about you in a variety of ways including on our website when you make
a travel enquiry or a travel booking, through our social media channels, at our events, through
competitions or prize draws we run, and via other forms of communication including email and
direct mail.


The information we collect may include:

If you subscribe to join our mailing list we will ask for information that may include your
name, postal address, email address, telephone number, age, gender, occupation, details of
holiday habits and details you are interested in receiving further information on.

 

In addition, when you make a travel enquiry or booking, information gathered may include
credit/debit card details or bank details, passport numbers of people travelling, visa
information, health information and other personal data.

 

Occasionally, we may offer visitors to our websites an opportunity to participate in a survey
or competition. We may also run competitions and surveys in magazines, newspapers, radio,
television, by direct mail, with third parties including on their websites and on other similar
media. Information collected by Solent World Travel when you participate may include your
full name, age, postal address, email address and telephone number.

 

Some of our marketing activity may include a ‘recommend a friend’ promotion. In this case
your details may be provided to us by somebody who knows you. The person who has
passed your details onto Solent World Travel for this activity will need to advise you and
have your permission to send your personal details to us. Your personal information will be
handled in the way as detailed in this privacy policy.

 

By accessing our website and social media channels, our servers may also collect derivative
data about you, such as your IP address, your browser type, your operating system, your
access times, the device you are using to view our sites on, and the pages you have viewed
directly before and after accessing our sites.


WHY DO WE COLLECT THIS INFORMATION?


Having accurate information about you permits us to provide you with a smooth, efficient, and
customised experience. Specifically, we may use the information collected about you to:

- Facilitate, fulfil and manage your travel booking, including liaising with third party suppliers
such as airlines, tour operators and ancillary travel product providers.

- Notify you about updates and changes regarding your travel arrangements.
- Provide you with a tailored travel quotation.
- Compile anonymous statistical data and analysis for use internally.
- Deliver targeted advertising, newsletters, promotions and other information regarding our
website, and business practices to you.
- Email you regarding your ongoing and future travel requirements
- Send you relevant newsletters.
- Send you relevant communications by post to your given address.
- Contact you by SMS about relevant information.
- Generate a personal profile about you to make future visits to our website more
personalised.
- Increase the efficiency and operation of our website.
- Monitor and analyse usage and trends to improve your experience of our website.
- Notify you of updates to our website, and booking conditions.
- Offer information on relevant new products, services, and/or recommendations to you.
- Perform other business activities as needed.
- Request feedback and contact you about your use of our website, and the service we
provide you.
- Respond to customer service requests.

 

HOW WE USE YOUR PERSONAL INFORMATION

 
We may process, use or share information we have collected about you in certain situations as
explained above.


With your consent
Where possible we will explicitly seek your consent to use your information for any purpose other
than what it was collected for. By becoming a customer, we may also rely on another legal basis to
process your personal information, such as having a Legitimate Interest. Before we do this, we will
carry out a suitable test to ensure it is the appropriate lawful basis for processing your personal
information, and it does not infringe your rights and freedoms. We will inform you if we intend to
process your information in this way, and provide a simple method for you to opt-out of the
communication if you wish to do so.


For Contractual Purposes
We may disclose only relevant information about you to uphold our contractual obligations to you as
a customer in fulfilling your travel arrangements. This may include disclosing relevant personal
information with third party businesses and organisations, including airlines, tour operators, travel
ancillary providers, banking organisations, and public authorities such as customs/immigration. This
may include transferring your data outside of the European Union.
By Law or to Protect Rights
If we believe the release of information about you or your business is necessary to respond to legal
process, to investigate or remedy potential violations of our policies, or to protect the rights,
property, and safety of others, we may share your information as permitted or required by any
applicable law, rule or regulation. This includes exchanging information with other entities or fraud
protection and credit risk reduction.


Third Parties


We will only share your personal data with third party businesses when there is a requirement to do
so to fulfil our contractual obligations when processing your travel bookings. As a Data Controller we
will take all suitable precautions to ensure your data is managed and processed in accordance with
our own Privacy Policy when sharing your data.
For training purposes
 
If you telephone us, calls may be recorded for training and quality purposes. We will only share your
personal information with our authorised travel service providers, and only as necessary to complete
a transaction that you have specifically requested.


On our website
We may use cookies, tracking pixels, and other tracking technologies on our website to help
customise our sites and improve your experience.
A cookie is a small file that a website transfers to the cookie file of the browser on your computer’s
hard disk so that the website can remember who you are. Cookies identify the computer you are
using, not you personally.

At www.mediterranean-prestige.com we use Google Analytics to understand which website pages you are visiting and
to help improve the customer journey through the website and site effectiveness. This data allows
us to improve the quality of your visit and develop programs, navigation and content that will be of
interest to you. Google Analytics leaves cookies on your browser but this does not identify you
personally.


We currently do not use third party cookies or web beacons. The website www.mediterranean-prestige.com system is
protected by firewalls. We collect information about your computer (not your name, address, email
address or telephone number) through your permanent cookie file for the purpose of assessing the
effectiveness of site content and traffic. This data allows us to improve the quality of your visit.
By using our website, you agree to be bound by our Cookie Policy.


Internet-Based Advertising
Additionally, we may use third-party software to serve ads on our website, implement email
marketing campaigns, and manage other interactive marketing initiatives. This third-party software
may use cookies or similar tracking technology to help manage and optimise your online experience
with us.
You should be aware that getting a new computer, installing a new browser, upgrading an existing
browser, or erasing or otherwise altering your browser’s cookies files may also clear certain opt-out
in/out cookies, plug-ins, or settings.


OTHER


We may also pass your details to any successor to our business (or any relevant part of it).
Information you provide may also be used for statistical purposes
We do not sell, rent or trade your personal information to third parties for marketing purposes
without your express consent.
    
POLICY FOR CHILDREN


We do not knowingly solicit information from or market to children under the age of 13. If you
become aware of any data we have collected from children under the age of 13, please contact us
using the contact information provided below.


THE OPTIONS YOU HAVE REGARDING YOUR INFORMATION


You may at any time review, change, request to see or request for the information to be deleted
that we hold on you. We will deal with your request in accordance with the EU General Data
Protection Regulation or the statutory UK law relating to Data Protection, whichever is enforced in
the United Kingdom and its territories at the time of your request.


Any request should be addressed to:


4 West Mount

Orrell

Wigan

WN5 8LX


However, if you request for your information to be deleted, we may be required to retain certain
information to prevent fraud, troubleshoot problems, assist with any investigations, enforce our

Terms of Use, fulfil any outstanding contractual obligation to your or a third-party supplier, and/or
comply with legal requirements.


UNSUBSCRIBE FROM COMMUNICATIONS


If you no longer wish to receive correspondence, emails or other communications from us, you may
opt-out by:
- Clicking and following the unsubscribe link found in the footer of all email communications
we send to you
- Contacting us using the contact information provided below


HOW WE PROTECT YOUR INFORMATION
 
The data we collect from you will be stored within the UK. By submitting your personal data you
agree to the storing and processing of this data. We will take all reasonable steps to ensure that your
data is treated securely and in accordance with this privacy policy.


Transferring your data outside of the EU
If we need to transfer your data outside of the European Union, (e.g. If your holiday is outside of the
EEA) we will ensure the organisation receiving the data has adequate safeguards in place that
comply with the most up to date UK privacy laws, that individuals’ rights are enforceable and
effective legal remedies for individuals are available following the transfer.


CONTACT US


If you have questions or comments about this Privacy Policy, please contact us in writing to:

 

The Data Protection Officer
4 West Mount

Orrell

Wigan

Greater Manchester

WN58LX
Phone: 01942 200 416

Email: contact@mediterranean-prestige.com


YOUR RIGHT TO COMPLAIN TO THE ICO


If you are not satisfied with our use of your personal data, or our response to any request you send
to us to exercise any of your rights, then you have the right to complain to the Information
Commissioners Office:
Information Commissioners Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 0303 123 1113
Email: casework@ico.org.uk